IMPROVE YOUR CUSTOMER ONBOARDING

Automatic APN and MMS Configuration Service for MVNOs

Lauch the APN Configuration service with different triggers.

User-triggering via web or short number SMS and

Automatic-triggering via MVNO infrastructure integration with API (IMEI, IMSI)

Automated Configuration

User Configuration

Improve Your Customer Satisfaction

Make device configuration almost transparent for the newcomers.

Improve Customer Engagement

In a bring-your-own-device model, MVNO faces several problems configuring the terminal. Any obstacle in this process translates into customer dissatisfaction on the onboarding process. Bad first taste for a newcomer! With APNSetting, the customer onboarding is smooth, almost transparent and makes an impressive welcome onboard!

Drop out Customer Care Costs

Thanks to the automatic APN configuration process, most of the user terminals are configured as soon as the customer introduces their SIM. This leads to a significant reduction of customer care calls, dropping out severely your contact-center costs.

Up-to-date Knowledge Base

We are continuously researching the market, analyzing new devices and testing the configuration process to prevent issues and improve the effectiveness of the platform. We help you to take better decisions with the information gathered from our research.

Provisioning Platform as a Service for MVNOs

Automatically configure APN and MMS settings

No matter whether the device is Android or iOS, the configuration process is crystal clear for the customer maximizing engagement and reducing derived costs due to Customer Care calls. Global service, scalable, reliable and 99% guaranteed to ensure your customer onboarding.

Insert your new SIM

Trigger APN configuration

Install configuration

Key Features

Automatic Device Detection (ADD)

Device detection by using the triplet (IMSI, MSISDN, IMEI) information. We this information the most suitable configuration method is chosen to configure the new device.

Automatic Device Configuration (ADC)

After performing the ADD function, APNSETTING automatically triggers the device configuration according to our knowledgebase most reliable method: OMA-CP, iOS profile or Setup Guide.

Self-care Device Configuration

APNSETTING provides custom-branded web wizard to enable the customers configure their devices by themselves. The wizard is intuitive and two-steps process: pretty simple.

Customer-care Device Configuration

The Contact-Center is provided with a efficient tool to configure Customers devices quickly and without cumbersome steps. Reduce your customer care calls duration and save costs!

and more...

Multi-tenant Management

Create and manage your dependant MVNOs if your are and MNO or MVNE, or manage your distribution and reselling network if you are a MVNO.

Device Analytics

Real-Time reporting on the kind of devices attached to the network Data segmented by device to provide data-driven decission making to MVNOs.

Customer's Dashboard

Keep track in real-time of statistic configurations your customers and Customer Care are performing. Manage your dependants and invoces in an easy way.

MVNO IT Infrastructure Integration

Integrate APNSETTING with your IT infrastructure to automate the Customer Onboarding and provide a fancy User Experience and increasing engagement and loyalty.

APNSETTING provides an Application Programming Interface (API) capable to perform several levels of integration in the IVR, CRM or on CDR. The API may make use of certain parameters as IMEI to improve configuration success and IMSI to secure the config reception.

SMPP Integration

Trigger automatic APN settings from your SMSC enabling Short Message configuration requests.

Whenever the automatic APN settings is launched from the Contact Center, the process is pretty simple: just select the device Operating System, put in the customer phone number and go!

Responsive User Web Wizards

APNSETTING provides web wizards to simplify the APN settings configuration for the users by their own.

The APN settings webs are design responsive to be smoothly accessed from any kind of device. The User Experience of the solution is optimize to success.

Customer Care Operator Web Wizard

Web Wizards optimized for Contact Center Operators. Every saved minute in supporting your customer impacts directly in cutting off the Customer Care costs.

Whenever the automatic APN settings is launched from the Contact Center, the process is pretty simple: just select the device Operating System, put in the customer phone number and go!

IMPROVE YOUR CUSTOMER ONBOARDING

Lauch the APN Configuration service with different triggers.

Improve Your Customer Satisfaction

Improve Customer Engagement

Drop out Customer Care Costs

Up-to-date Knowledge Base

Provisioning Platform as a Service for MVNOs

Automatically configure APN and MMS settings

Key Features

Automatic Device Detection (ADD)

Automatic Device Configuration (ADC)

Self-care Device Configuration

Customer-care Device Configuration

and more...

Multi-tenant Management

Device Analytics

Customer's Dashboard

Compute your savings in Support using APNSETTING

Automated Onboarding for APN Settings

MVNO IT Infrastructure Integration

SMPP Integration

User-own Onboarding APN Settings

Responsive User Web Wizards

Customer Care Operator Web Wizard

Want to Know More?