APNSETTING is a versatile platform that aims to improve Customer loyalty and engagement for MVNOs and MVNEs. It is built on the state-of-the-art cloud solutions providing scalable, reliable and trustworthy services. Our solutions cover several areas from APN settings automatic configuration, SIM Management to optimize deployment costs, Customer and Self care solutions for Customer Onboarding and Marketing solution to increase your Customers Engagement
We add up knowing that the final result is a lot more that the addition of each part.
After several years innovating and creating new business models, we got together to define our very own process based on Customer Development and Lean Startup methodologies in order to ideate, prototype and develop commercial products making use of the latest technological disruptions. Adapting them to the different business logics and the accessing the product through cloud services are the pillars that sustain our proposal.
Solutions that fits all MVNO needs. Whether you need a simple web wizard to a highly integrated system into the IT infrastructure, APNSETTING allows all levels of seamless integration.
Automatic APN and MMS Configuration Service
Get agnostic of vendor lock-in on your SIM cards
Keep track of every channel interaction!
Are based on Android or iOS Operating Systems. APNSETTING can configure both reducing the APN setup troubles due to market segmentation issues derived from Android multi-brand devices.
The fastest APN configuration service in the market. Users will receive the configuration message immediately after the request. Feeling the responsiveness it's a kind of magic!
APN configuration in one single click. Our simplified process avoid missconfigurations and failures. The User Experience improves dramatically cutting out APN configuration frustration.
Access to our platform is encrypted and signed avoiding potential risks and user validation, carried out through IMSI, IMEI and subscriber checking, limits the APN configuration requests volume.
Tailored solution that fits your APN Configuration needs. The platform provides different triggers enabling several integration levels with the Customer infraestructure in the simplest way: APP, SMS, API, WEB, SMPP...
Pay according to your volume, no more, no less. We grow with you. Two billing models: licenses or pay-per-config with several additional services available to complement your Customer satisfaction.
Every MVNO executive knows the pain: new customers activate their SIM cards, but devices fail to connect automatically. Support tickets pile up, call center costs spiral, and onboarding friction damages your brand before the relationship even begins. Manual APN configuration creates a hidden tax on your operations that most platforms simply accept as inevitable.
Automatic APN configuration for MVNO customer onboarding eliminates this friction entirely. By deploying intelligent OTA provisioning that configures devices remotely within minutes, you transform a support nightmare into a seamless, invisible process. Our platform handles the technical complexity while your team focuses on strategic growth, not troubleshooting device settings.
Customer onboarding represents your most critical moment of truth. When subscribers insert their new SIM and expect instant connectivity, every second of delay increases churn risk. Traditional onboarding forces users into manual configuration loops—navigating obscure settings menus, entering cryptic APN names, and guessing proxy parameters. This experience destroys confidence and floods your support channels with repetitive, low-value inquiries.
Our automatic APN setup OTA provisioning service removes this burden completely. The moment a subscriber’s device registers on your network, our platform detects the device profile and pushes the correct configuration silently in the background. No user intervention required, no technical knowledge needed, no support calls generated. The configuration arrives via standard OMA-CP protocols that iOS and Android recognize natively, ensuring compatibility across virtually all modern smartphones.
APN (Access Point Name) settings are the gateway between a mobile device and your data network. Without correct APN parameters, smartphones cannot access internet services, MMS, or enterprise VPNs. For MVNOs, managing these settings across thousands of device models and OS versions presents an operational nightmare.
APN configuration MVNO automation solves this by centralizing control. Instead of publishing static PDF guides or maintaining complex device databases, you deploy a single platform that adapts configurations dynamically. The system recognizes each device’s manufacturer, model, and OS version, then delivers precisely the parameters that device requires. This approach eliminates the BYOD configuration challenges that plague most virtual operators, ensuring consistent connectivity whether your subscriber uses a flagship iPhone or an entry-level Android device.
The business impact extends far beyond technical convenience. Studies show that 40% of new MVNO subscribers contact support within the first 48 hours, with APN issues representing the majority of inquiries. By automating this process, you reduce first-week support volume by up to 75%, directly improving customer satisfaction scores and reducing cost-per-acquisition.
Support cost reduction represents the most immediate ROI from APN automation. Each manual configuration support ticket costs between €8-15 to resolve when accounting for agent time, infrastructure, and follow-up. For an MVNO acquiring 10,000 subscribers monthly, APN-related issues can generate €120,000 in unnecessary support expenses every month.
Our OTA provisioning platform for MVNOs eliminates these costs at the source. When configurations deploy automatically, support agents never see the ticket. The platform’s OMA-CP APN provisioning service works across all major device manufacturers, delivering settings through encrypted channels that meet carrier-grade security standards. This isn’t experimental technology—it’s the same protocol tier-1 operators use, now accessible to MVNOs without enterprise-level infrastructure investments.
Manual configuration requires subscribers to navigate Settings > Mobile Networks > Access Point Names, then manually enter parameters like APN name, username, password, MMSC, and proxy addresses. This process varies by device manufacturer and Android version, creating endless documentation variations. Support agents spend 15-20 minutes per call walking customers through these steps, with high failure rates due to user error.
OMA-CP (Open Mobile Alliance Client Provisioning) OTA provisioning sends a secure SMS or binary message that devices interpret as a configuration profile. Users simply tap “Accept” when prompted, and settings apply instantly. The entire process takes under 30 seconds, requires no technical knowledge, and succeeds on the first attempt 98% of the time. For MVNO customer onboarding automation platform deployments, this translates to immediate operational relief and measurable cost reduction from day one.
The platform also provides fallback mechanisms. If OTA provisioning fails due to device restrictions, subscribers receive a personalized web wizard that detects their device and displays visual configuration guides. This hybrid approach ensures 99.5% configuration success rates across your entire subscriber base.
Technical integration concerns often delay MVNO automation projects. Your existing billing, CRM, and provisioning systems represent years of investment and customization. Our API integration APN configuration approach respects this reality, offering multiple integration paths that adapt to your architecture rather than forcing wholesale replacement.
The mobile operator onboarding platform connects via RESTful APIs, SMPP for SMS-based provisioning, or webhooks for event-driven architectures. Integration typically requires 2-3 weeks of development time, not months. Our technical team provides complete SDKs, sandbox environments, and dedicated integration support to accelerate deployment. The API supports both push and pull models—push configurations immediately when subscribers activate, or query device status and analytics on demand.
Security remains paramount when integrating external platforms into core telecom infrastructure. Our API integration APN configuration service employs multiple security layers: TLS 1.3 encryption for all data transmission, API key authentication with IP whitelisting, and optional mutual TLS for enterprise clients. All provisioning logs maintain complete audit trails, supporting compliance requirements across GDPR, PCI-DSS, and regional telecom regulations.
The platform’s multi-tenant architecture ensures complete data isolation between MVNO clients. Your subscriber data never mixes with other operators’ information, and you maintain full control over configuration policies. The API documentation includes comprehensive examples for common integration scenarios: real-time provisioning during SIM activation, bulk configuration updates for existing subscribers, and analytics queries for business intelligence systems.
For MVNEs serving multiple MVNO brands, the platform supports hierarchical access controls. Parent MVNE accounts manage infrastructure-wide settings while child MVNO tenants control their specific configurations, branding, and analytics views. This structure mirrors your business relationships and simplifies partner management.
Beyond provisioning automation, our platform delivers device population analytics that transform how you understand your subscriber base. Most MVNOs operate blind to device distribution, missing critical insights that drive network planning, marketing campaigns, and support resource allocation.
MVNO customer support cost reduction follows predictable patterns post-deployment. Most clients achieve 60-75% reduction in APN-related support tickets within 30 days. For an operator handling 5,000 monthly activations with a 35% support contact rate, this eliminates approximately 1,300 support tickets monthly. At €10 per ticket, monthly savings reach €13,000—€156,000 annually.
Additional ROI drivers include reduced subscriber churn during the critical first 30 days, improved Net Promoter Scores from seamless onboarding, and reallocation of support staff to revenue-generating activities. The platform’s analytics also identify upsell opportunities—subscribers using high-end devices may be candidates for premium data plans, while IoT device detection enables targeted B2B service offerings.
Device population analytics provide strategic value beyond cost reduction. Understanding your actual device mix informs network technology decisions, helps negotiate better roaming agreements based on device capabilities, and supports marketing partnerships with device manufacturers. One European MVNO used these insights to negotiate a co-marketing agreement with a major smartphone brand after discovering 40% of their base used that manufacturer’s devices.
Global deployment experience matters in telecom. Our platform operates across Europe, Africa, Asia, and the Americas, supporting MVNOs with subscriber bases ranging from 50,000 to 5 million. This geographic diversity ensures the platform handles varied regulatory requirements, network architectures, and device ecosystems.
Each deployment includes dedicated technical account management, 24/7 monitoring, and guaranteed 99.9% uptime SLAs. Our support team understands MVNO business models and speaks the language of telecom operations, not just generic SaaS support. This expertise accelerates issue resolution and ensures your team receives relevant guidance, not scripted responses.
The platform’s architecture supports regional data residency requirements, with deployment options in EU, US, and APAC data centers. This flexibility ensures compliance with data sovereignty laws while maintaining low-latency provisioning performance. For African and Asian markets with unique device ecosystems, our platform includes specialized device detection rules and configuration templates optimized for locally popular smartphone brands.
Understanding potential impact before commitment accelerates decision-making. Our free cost savings audit analyzes your current support ticket data, device distribution, and onboarding processes to project exact ROI. The audit typically identifies 15-20% additional optimization opportunities beyond APN automation, including process improvements and documentation gaps.
The audit process involves securely sharing anonymized support ticket samples and activation volumes. Our team delivers a comprehensive report within 5 business days, including projected cost savings, integration timeline, and recommended deployment sequence. This data-driven approach removes speculation from the buying process and builds internal business cases with concrete numbers.
Bring-your-own-device scenarios create the most complex support challenges. Subscribers arrive with devices your team has never tested, running custom ROMs or outdated OS versions. Our platform’s device detection engine maintains a database of over 50,000 device profiles, automatically identifying even obscure smartphone models and applying appropriate configurations.
For enterprise MVNOs serving corporate clients, the platform supports bulk provisioning through IMEI whitelisting and MAC address authentication. IT administrators can pre-configure entire device fleets before SIM distribution, eliminating end-user configuration entirely. This capability proves especially valuable for logistics, field service, and healthcare deployments where device consistency is critical.
The system also handles edge cases gracefully. When encountering completely unknown devices, the platform falls back to generic configurations that work for 95% of smartphones, then logs the device for manual review. This approach ensures immediate service while continuously expanding device support coverage.
Comprehensive device support defines platform value. Our system maintains dedicated configuration pathways for Android and iOS, respecting each platform’s unique security models and provisioning methods.
iOS devices receive configurations via Apple’s official carrier settings format, delivered through OMA-CP or configuration profiles. This approach ensures settings persist across iOS updates and maintain Apple’s security standards. The platform automatically detects iOS version and applies version-specific optimizations, critical for supporting both legacy devices and the latest iPhone models.
Android support spans manufacturer-specific implementations from Samsung, Huawei, Xiaomi, Oppo, and other major brands. The platform recognizes each manufacturer’s custom Android skin and adjusts configuration delivery accordingly. For Android Enterprise deployments, the service integrates with managed device profiles, enabling zero-touch provisioning for corporate fleets.
The provisioning sequence begins when your system detects a new SIM activation. Your billing or provisioning platform calls our API with the subscriber’s MSISDN and device identifier. Within milliseconds, our platform identifies the device type and selects the appropriate configuration profile. The system generates a digitally signed OMA-CP message and delivers it via SMS or data channel.
The subscriber’s device receives the message and displays a configuration prompt: “New network settings available. Install now?” When the user accepts, settings apply immediately and the device connects to your data network. The entire process completes within 30 seconds of SIM insertion, often before the subscriber attempts their first data session.
For failed deliveries, the platform automatically retries through alternative channels. If SMS provisioning fails, the system attempts data channel delivery. If both fail, it triggers the web wizard fallback. This multi-layered approach ensures industry-leading success rates across all device types and network conditions.
How does automatic APN configuration benefit MVNO onboarding?
Automatic APN configuration eliminates the primary friction point in subscriber activation. New customers experience instant connectivity without manual settings or support calls, reducing first-week churn by up to 40% and cutting onboarding support costs by 60-75%. The platform handles all device variations automatically, ensuring consistent service quality across your entire subscriber base.
What device types and operating systems are compatible?
The platform supports all iOS devices (iOS 10+) and Android devices (Android 5.0+) from major manufacturers including Apple, Samsung, Huawei, Xiaomi, Oppo, Vivo, and Motorola. Our device database covers over 50,000 unique device models, with monthly updates for new releases. The service also supports feature phones and IoT devices through alternative provisioning methods.
Can APNSetting integrate with our billing or CRM systems?
Yes, via RESTful APIs, SMPP, or webhooks. The platform connects with major telecom billing systems including Oracle BRM, Ericsson Charging, and custom in-house solutions. Integration typically requires 2-3 weeks and includes complete SDKs, sandbox access, and dedicated technical support. The API supports both real-time provisioning during activation and batch updates for existing subscribers.
How fast can we achieve ROI after deployment?
Most MVNOs achieve positive ROI within 30 days. A typical operator handling 10,000 monthly activations saves €40,000-60,000 monthly in reduced support costs. The platform’s cost savings audit provides exact projections based on your specific support ticket volumes and activation rates. Integration costs are typically recovered within the first 60 days of operation.
What security standards and regional compliance does APNSetting meet?
The platform maintains GDPR compliance for EU operations, with data residency options in EU, US, and APAC regions. All provisioning communications use TLS 1.3 encryption, and the system maintains complete audit logs for regulatory compliance. The platform is ISO 27001 certified and undergoes annual security audits by third-party firms.
How does the OTA provisioning process work step-by-step?
When your system detects SIM activation, it calls our API with the MSISDN. We identify the device, generate a signed OMA-CP configuration, and deliver it via SMS or data channel. The subscriber taps “Accept” on their device, settings apply instantly, and data connectivity activates. Failed deliveries automatically trigger fallback mechanisms including web-based wizards, ensuring 99.5% configuration success rates.
What onboarding friction and customer support issues are most common?
Manual APN entry errors represent 35-40% of new subscriber support tickets. Other common issues include incorrect proxy settings, MMS configuration failures, and roaming data access problems. Our platform addresses all these scenarios automatically, with specialized configurations for roaming partners and enterprise VPN requirements. Support teams report 60-75% ticket volume reduction within the first month.
How does the analytics module help reduce support calls?
The analytics dashboard identifies high-risk device models, tracks configuration success rates by manufacturer, and alerts your team to emerging issues before they become widespread. You can segment data by region, subscription plan, or acquisition channel to optimize support resources. The system also identifies upsell opportunities based on device capabilities, enabling targeted marketing campaigns that increase ARPU while reducing support costs.
