Solutions that fits all MVNO needs. Whether you need a simple web wizard to a highly integrated system into the IT infrastructure, APNSETTING allows all levels of seamless integration.
Lauch the APN Configuration service with different triggers.
User-triggering via web or short number SMS and
Automatic-triggering via MVNO infrastructure integration with API (IMEI, IMSI)
Escape from SIM vendors lock-in
Become independent from vendors and manage your SIM accordingly to your needs. For IoT deployments you will optimize your provisioning service provider by simple changing your current SIM connection settings using OTA-upgrades. MVNOs may perform MNO providers migration without impact in their SIM cards pools.
Natural Speaking improvements for your IVR
Major advances in voice recognition, among other things, has recently driven dazzling progress in Virtual Assistant technology. Start improving your Interactive Voice Response systems now with Natural Voice Interactions.
Modern MVNOs demand operational flexibility that traditional telecom infrastructure cannot deliver. Managing thousands of device configurations, SIM card inventories, and customer support interactions through manual processes creates bottlenecks that limit growth and inflate costs. Your infrastructure needs to adapt instantly to market changes, device releases, and network requirements without requiring engineering teams to rebuild systems.
Our solutions platform delivers three integrated services that address the core operational challenges every MVNO faces: automatic APN provisioning that eliminates configuration support tickets, SIM OTA management that breaks vendor lock-in, and intelligent voice automation that transforms customer interactions. Each solution integrates seamlessly with your existing infrastructure while operating independently, allowing you to deploy the specific capabilities your business requires without wholesale system replacement.
Device configuration represents the most persistent pain point in MVNO operations. New subscribers expect their smartphones to connect instantly when they insert your SIM, yet 40% contact support within 48 hours because manual APN entry creates confusion and errors. Each support ticket costs €8-15 to resolve, and the poor first impression damages retention before the relationship begins.
Our APN configuration service delivers settings automatically via OMA-CP OTA provisioning, eliminating manual entry entirely. The platform detects device profiles—manufacturer, model, OS version—and pushes precisely calibrated parameters within 30 seconds of SIM activation. Subscribers simply tap “Accept” when prompted, and connectivity activates instantly. No technical knowledge required, no support calls generated, no frustration during the critical onboarding window.
The service supports two triggering modes to match your operational model. User-triggered provisioning allows subscribers to request configurations via web portal or short code SMS—ideal for MVNOs without integrated billing systems or those serving prepaid markets where activation timing varies. Automatic triggering integrates directly with your infrastructure via API, provisioning devices immediately when your billing system detects SIM activation. This integration uses IMEI or IMSI identification to ensure accurate device detection and configuration delivery.
User-triggered provisioning gives subscribers control over when configurations deploy. They visit your web wizard, enter their phone number, and receive settings within seconds. This approach works exceptionally well for MVNOs operating in markets where subscribers activate SIMs days or weeks after purchase, or when serving technically sophisticated users who prefer to manage their own setup timing. The web wizard also serves as an excellent fallback mechanism when automatic delivery encounters device restrictions.
Automatic provisioning via API integration delivers superior customer experience by removing all subscriber action from the process. Your billing or CRM system calls our API at the exact moment of SIM activation, triggering instant configuration delivery. The subscriber experiences seamless connectivity without knowing provisioning occurred—their device simply works. This model reduces first-week support volume by 60-75% and improves Net Promoter Scores by eliminating the most common source of onboarding friction.
Most MVNOs deploy both modes simultaneously. Automatic provisioning handles 90%+ of activations seamlessly, while the web wizard provides fallback for edge cases—devices with OTA restrictions, subscribers who disabled SMS reception, or manual reprovisioning when users reset their phones. This dual-mode architecture ensures 99.5% configuration success rates across your entire subscriber base.
API integration respects your existing infrastructure investments while adding automation capabilities. Our RESTful API connects with major billing platforms including Oracle BRM, Ericsson Charging, and custom in-house systems through standard HTTPS calls. The integration requires three core data points: MSISDN (phone number), device identifier (IMEI or user agent), and APN parameters specific to your network. Your system makes a single API call at activation; we handle device detection, configuration generation, and OTA delivery.
For MVNOs using SMS-based provisioning, SMPP integration provides direct connectivity to your SMSC. This approach eliminates intermediary services and ensures lowest-latency delivery, critical for markets where subscribers expect instant connectivity. The SMPP connection supports both bind transceiver mode for bidirectional messaging and bind transmitter for one-way configuration delivery, adapting to your infrastructure architecture.
Webhook integration enables event-driven provisioning for MVNOs operating on modern microservices architectures. Your activation service fires a webhook when new SIMs register; our platform receives the event, processes device configuration, and returns success confirmation. This asynchronous model prevents blocking operations in your critical activation path while ensuring reliable provisioning. The webhook payload includes delivery status, device details, and troubleshooting data for your analytics systems.
SIM card management represents one of the most overlooked operational constraints in MVNO operations. Most virtual operators accept vendor lock-in as unavoidable—once you deploy SIM cards from a specific manufacturer, changing providers requires massive card replacement campaigns that disrupt subscribers and waste inventory. This dependency limits negotiating power, prevents competitive bidding, and locks you into pricing structures that may become uncompetitive as your business scales.
Our SIM OTA management solution eliminates this constraint entirely by enabling remote reconfiguration of SIM parameters without physical card replacement. Using standardized OTA protocols, you can update connection settings, authentication parameters, and network preferences directly on cards already deployed in the field. This capability transforms SIM cards from fixed infrastructure into flexible resources you can adapt as business requirements change.
For IoT deployments, this flexibility proves especially valuable. IoT SIM pools often serve diverse applications—asset tracking, industrial sensors, connected vehicles—each with different network requirements and service providers. Traditional approaches require maintaining separate SIM inventories for each use case, creating complexity and cost. SIM OTA management allows you to deploy a single SIM type across all applications, then configure each card’s behavior based on its specific deployment context.
Migrating between MNO partners typically requires massive logistical operations. You must manufacture new SIM cards, distribute them to active subscribers, manage dual inventories during transition, and handle support calls from confused customers. This process costs €3-5 per migrated subscriber and creates churn risk during the most sensitive period of your network relationship.
SIM OTA updates enable MNO migration without touching a single physical card. When you negotiate new wholesale agreements or switch network providers, you remotely update SIM connection parameters to point to your new MNO infrastructure. Subscribers experience seamless service continuation—their devices reconnect automatically to the new network using existing SIM cards. The transition happens transparently, typically overnight, with zero subscriber intervention required.
This capability fundamentally changes your negotiating position with MNO partners. When vendors know you can migrate your entire subscriber base without logistical dependency, your ability to negotiate favorable terms improves dramatically. Several European MVNOs have reduced wholesale data costs by 20-30% by credibly demonstrating their ability to switch providers within 30 days using OTA management.
IoT deployments often span multiple geographic regions, each with different network coverage characteristics and wholesale pricing structures. Traditional approaches require pre-assigning SIMs to specific MNO partners based on anticipated deployment locations, creating mismatches when devices move or coverage changes. This results in suboptimal connectivity and wasted spending on premium roaming when better local options exist.
SIM OTA management enables dynamic provider optimization based on actual device location and usage patterns. Your platform monitors connectivity quality and cost across MNO partners in real-time, then automatically reassigns SIM connections to the optimal provider for each device’s current location. A tracking device operating primarily in urban areas might use one provider’s strong metropolitan coverage, while the same device traveling to rural regions switches to a partner with superior countryside infrastructure.
This optimization reduces IoT connectivity costs by 25-40% through intelligent provider selection while improving uptime and data throughput. The system operates autonomously—you define business rules for provider selection (prioritize cost, coverage, or latency), and the platform manages reassignments continuously without manual intervention. Analytics dashboards show provider performance by region, enabling data-driven decisions about which wholesale partnerships deliver actual value versus contract promises.
Interactive Voice Response systems have evolved beyond touch-tone menus and rigid scripts. Modern voice automation leverages natural language processing to understand conversational requests, resolve common inquiries without agent transfers, and provide 24/7 support that feels genuinely helpful rather than obstructive. Yet most MVNOs still operate legacy IVR systems that frustrate customers and fail to deflect support volume effectively.
Smart Connect upgrades your existing IVR infrastructure with AI-powered natural speaking assistants that understand context, handle complex queries, and complete transactions autonomously. Subscribers describe their needs conversationally—”I need to check my data balance” or “Why am I experiencing slow speeds?”—and the system responds intelligently, accessing your billing and provisioning systems to provide accurate, personalized answers. No menu navigation, no “press 1 for…” instructions, just natural conversation that resolves inquiries efficiently.
The platform integrates with your existing telephony infrastructure through standard SIP trunking or VoiceXML interfaces, preserving your investment in call center equipment while dramatically improving customer experience. Integration typically requires 2-4 weeks depending on IVR complexity, and the system includes extensive fallback mechanisms—when voice recognition fails or queries exceed automation capabilities, seamless transfer to human agents maintains service continuity.
Traditional IVR systems recognize specific keywords or phrases—”balance,” “payment,” “technical support”—but fail when subscribers describe issues conversationally. A customer saying “my internet isn’t working” might need APN configuration, network troubleshooting, or SIM replacement depending on context the system cannot infer. This limitation forces rigid menu structures that add frustration without improving resolution rates.
Smart Connect’s NLP engine understands intent by analyzing entire utterances, not isolated keywords. When a subscriber says “I’m traveling to France next week and want to make sure my phone will work there,” the system recognizes intent (roaming activation), infers context (future travel, not current issue), and provides relevant information about international data plans, activation procedures, and applicable charges. The conversation flows naturally while accomplishing the same objectives traditional IVR would require multiple menu layers to address.
The platform learns continuously from interactions. Each conversation trains the model to better recognize regional dialects, technical terminology variations, and emerging inquiry patterns. MVNOs serving diverse linguistic markets particularly benefit from this adaptability—the system adjusts to how Spanish speakers in Mexico describe issues differently than Spanish speakers in Spain, or how technical terminology varies between enterprise and consumer subscribers.
Voice automation delivers measurable impact across multiple operational metrics. Call deflection rate—the percentage of calls resolved without agent transfer—typically improves from 20-30% with traditional IVR to 55-70% with conversational automation. For an MVNO handling 50,000 monthly support calls, this deflection improvement saves 12,500-20,000 agent interactions monthly. At €4 average handling cost per call, monthly savings reach €50,000-80,000.
Average handling time for deflected calls drops dramatically because automated resolution eliminates queue wait times and menu navigation. Subscribers reach resolution within 60-90 seconds versus 5-8 minutes for agent-assisted calls. This efficiency improvement reduces abandonment rates—frustrated customers hanging up before reaching agents—which typically decrease by 30-40% post-deployment. Lower abandonment directly improves customer satisfaction scores while reducing wasted infrastructure capacity spent on incomplete calls.
The platform’s analytics dashboard tracks these metrics continuously, segmented by inquiry type, time of day, and subscriber segment. You identify which automation flows perform well and which require refinement, enabling data-driven optimization. The system also surfaces trending inquiry topics that may indicate broader issues—a spike in data connectivity questions might signal network problems your operations team should investigate proactively.
MVNOs operate across a spectrum of technical sophistication and integration requirements. Small operators launching with 10,000-50,000 subscribers often rely on simple web interfaces and manual processes, while established MVNOs managing millions of connections demand deep API integration with complex BSS/OSS stacks. Our platform architecture supports this entire range through tiered integration options.
Simple web wizard deployment requires zero integration. Subscribers access a branded web portal where they enter their phone number and receive configurations immediately. This approach works perfectly for MVNOs without technical resources or those testing provisioning automation before committing to deeper integration. The web wizard handles device detection, configuration delivery, and troubleshooting autonomously, providing immediate operational relief without IT department involvement.
API integration enables automated provisioning triggered by your existing systems—billing platforms, CRM, or proprietary activation workflows. Your infrastructure calls our REST endpoints with subscriber data; we handle device detection and OTA delivery. This mid-tier integration reduces support volume dramatically while requiring modest development effort, typically 2-3 weeks for implementation including testing and deployment.
Highly integrated deployments embed our platform directly into MVNO infrastructure through bidirectional APIs, webhook orchestration, and real-time analytics feeds. This architecture supports complex scenarios—enterprise provisioning with Active Directory integration, IoT fleet management with device lifecycle automation, or wholesale MVNE platforms serving multiple branded operators. These deployments require 6-12 weeks but deliver maximum operational efficiency and enable sophisticated business logic that differentiates your service in competitive markets.
Implementation timelines vary based on integration complexity and internal resource availability. Web wizard deployments go live within 5-7 business days—portal customization with your branding, device configuration testing, and support team training. Your team can immediately direct subscribers to the wizard for self-service provisioning while planning deeper integration phases.
API integration deployments typically complete within 3-4 weeks. Week one covers requirements gathering and API key provisioning. Week two involves development and sandbox testing—our technical team provides complete SDKs and example code to accelerate implementation. Week three handles user acceptance testing with production data in staging environments. Week four manages production deployment with gradual rollout—starting with 10% of activations, monitoring success rates, then scaling to full automation as confidence builds.
Highly integrated deployments require 8-12 weeks depending on infrastructure complexity. This includes comprehensive discovery workshops where our solution architects map your existing systems, identify integration points, and design optimal data flows. Development occurs in parallel with your team—we handle platform-side enhancements while you build API clients and event handlers. Extensive testing ensures all edge cases function correctly before production cutover.
Platform deployment marks the beginning of ongoing optimization, not the end of the relationship. Our technical account management team monitors your provisioning analytics daily, identifying opportunities for improvement and alerting you to emerging issues before they impact subscribers. Monthly business reviews analyze trends in device distribution, configuration success rates, and support volume reduction to quantify realized value and identify additional optimization opportunities.
Device database updates deploy automatically as manufacturers release new smartphone models. Our platform tracks global device launches and updates configuration profiles proactively—when Apple releases new iPhone versions or Samsung updates Galaxy firmware, your configurations adapt immediately without requiring your team to research parameters or update documentation. This continuous maintenance ensures consistent service quality as device ecosystems evolve.
The platform also evolves based on aggregated insights across our MVNO client base. When we identify configuration patterns that improve success rates or discover device-specific quirks affecting multiple operators, these improvements deploy automatically to all clients. You benefit from collective learning—issues one MVNO encounters and we resolve become preventive measures protecting all customers.
While each solution delivers standalone value, combining multiple services creates operational synergies that amplify ROI. MVNOs deploying both APN automation and voice assistants see particularly strong results—automated provisioning eliminates the majority of configuration support calls, while Smart Connect handles remaining technical inquiries that slip through automation. This combination reduces overall support volume by 70-85%, far exceeding what either solution achieves independently.
SIM OTA management combined with APN automation enables complete subscriber lifecycle automation. When migrating MNO partners, you use SIM OTA to update network parameters, then immediately push new APN configurations that optimize for the new network’s infrastructure. Subscribers experience transparent migration with improved performance, while your operations team executes complex network changes without manual interventions or support complications.
For MVNOs serving IoT markets, combining all three solutions creates unprecedented operational efficiency. SIM OTA manages device connectivity across geographic regions, APN automation configures diverse device types without manual intervention, and voice automation (adapted for device management) handles fleet administration through conversational interfaces. This integrated approach reduces IoT operational costs by 60-70% while enabling rapid scaling that manual processes cannot support.
Integrating external platforms into core telecom infrastructure demands rigorous security controls. Our solutions platform employs defense-in-depth architecture with multiple protective layers. All API communications use TLS 1.3 encryption with perfect forward secrecy, ensuring intercepted traffic cannot be decrypted even if future key compromises occur. Authentication combines API keys with IP whitelisting and optional mutual TLS for enterprise clients requiring enhanced verification.
The platform operates on ISO 27001 certified infrastructure with annual third-party security audits. Penetration testing occurs quarterly, covering both application-layer vulnerabilities and infrastructure security. All identified issues must achieve remediation before the next testing cycle—we maintain strict vulnerability windows that exceed industry standards for financial services platforms.
Data sovereignty requirements receive particular attention given telecom regulations’ geographic specificity. Our platform deploys in regional data centers—EU, US, APAC—ensuring subscriber data never crosses borders without explicit authorization. For MVNOs operating in regions with strict data residency requirements, we offer private cloud deployments where all platform infrastructure operates within specific national boundaries. This flexibility ensures compliance with regulations from GDPR to emerging data protection laws in Africa and Asia.
Which solution should we deploy first for maximum impact?
APN automation typically delivers fastest ROI because configuration issues represent the highest volume support category for most MVNOs. Deploying automatic provisioning first reduces support tickets by 60-75% within 30 days, creating immediate cost savings and improving customer satisfaction during the critical onboarding period. Once APN automation stabilizes, adding Smart Connect or SIM OTA management builds on this foundation with complementary capabilities.
Can we deploy solutions independently or must we implement the full platform?
Each solution operates completely independently—you deploy only the capabilities your business requires. Many MVNOs start with APN automation as a standalone service, then add SIM OTA management months later when renegotiating MNO contracts. Others deploy voice automation first to reduce call center costs, adding device provisioning afterward. The platform architecture supports any deployment sequence or combination based on your operational priorities.
How does API integration work with our existing billing system?
Integration uses RESTful APIs that connect with major billing platforms including Oracle BRM, Ericsson Charging, CSG, and custom in-house systems. Your billing system makes HTTP calls to our provisioning endpoints when detecting new SIM activations or when subscribers request configuration updates. We provide complete SDKs for Java, Python, PHP, and .NET plus extensive API documentation with working examples for common integration scenarios.
What happens if automated provisioning fails for specific devices?
The platform includes multiple fallback mechanisms. If OMA-CP provisioning fails, the system automatically attempts configuration delivery via alternative channels—data message instead of SMS, or vice versa. If all automated delivery fails, subscribers receive SMS containing a link to our web wizard, which provides device-specific visual configuration guides. This layered approach ensures 99.5% configuration success across all device types and network conditions.
How do you handle device database updates as manufacturers release new models?
Our device database updates continuously through automated monitoring of manufacturer releases combined with crowdsourced detection from our global MVNO client base. When subscribers activate devices we haven’t previously encountered, the platform logs device characteristics and our team researches optimal configurations within 24-48 hours. These updates deploy automatically to all clients, ensuring your service supports new devices without requiring manual research or configuration updates.
What level of technical resources do we need for implementation?
Implementation resource requirements scale with integration complexity. Web wizard deployment requires zero technical resources—our team handles portal customization and testing while your support staff receives training. API integration requires one backend developer for 2-3 weeks to implement API calls and handle webhook responses. Highly integrated deployments need a small technical team (1-2 developers plus IT architect) for 8-12 weeks to map existing systems and build comprehensive integration points.
How does SIM OTA management maintain backward compatibility with existing card inventories?
SIM OTA uses standardized protocols (OTA/DM and ETSI specifications) that all modern SIM cards support regardless of manufacturer. Your existing SIM inventory from any vendor—Gemalto, G+D, IDEMIA, or regional suppliers—works with our platform without requiring special cards or proprietary features. The platform automatically detects SIM capabilities during first contact and adapts OTA messages to each card’s specific implementation, ensuring universal compatibility.
Can Smart Connect handle multiple languages for international MVNO operations?
Yes, Smart Connect supports 40+ languages with native speaker accent recognition. The platform automatically detects caller language based on account preferences or conversational cues, then conducts the entire interaction in that language. For MVNOs operating in multilingual markets, the system handles language switching mid-conversation when subscribers change languages—common in regions like Canada (English/French) or Switzerland (German/French/Italian).
What analytics and reporting does the platform provide?
Each solution includes comprehensive analytics dashboards tracking operational metrics specific to that service. APN automation shows configuration success rates by device manufacturer, OS version, and delivery method. SIM OTA management tracks provider distribution, migration statistics, and connectivity cost optimization. Smart Connect provides call deflection rates, topic analytics, and customer satisfaction scores. All analytics export via API for integration with your business intelligence systems.
How do you ensure platform uptime for critical provisioning operations?
We guarantee 99.9% uptime through redundant infrastructure deployed across multiple availability zones. The platform architecture includes automatic failover—if primary systems experience issues, traffic routes instantly to backup infrastructure without service interruption. We maintain 24/7 monitoring with incident response teams that resolve critical issues within 15 minutes. Monthly uptime reports provide transparency into actual performance versus SLA commitments.
