In a bring-your-own-device model, MVNO faces several problems configuring the terminal. Any obstacle in this process translates into customer dissatisfaction on the onboarding process. Bad first taste for a newcomer! With APNSetting, the customer onboarding is smooth, almost transparent and makes an impressive welcome onboard!
Thanks to the automatic APN configuration process, most of the user terminals are configured as soon as the customer introduces their SIM. This leads to a significant reduction of customer care calls, dropping out severely your contact-center costs.
We are continuously researching the market, analyzing new devices and testing the configuration process to prevent issues and improve the effectiveness of the platform. We help you to take better decisions with the information gathered from our research.
No matter whether the device is Android or iOS, the configuration process is crystal clear for the customer maximizing engagement and reducing derived costs due to Customer Care calls. Global service, scalable, reliable and 99% guaranteed to ensure your customer onboarding.
Insert your new SIM
Trigger APN configuration
Install configuration
Create and manage your dependant MVNOs if your are and MNO or MVNE, or manage your distribution and reselling network if you are a MVNO.
Real-Time reporting on the kind of devices attached to the network Data segmented by device to provide data-driven decission making to MVNOs.
Device detection by using the triplet (IMSI, MSISDN, IMEI) information. We this information the most suitable configuration method is chosen to configure the new device.
APNSETTING provides custom-branded web wizard to enable the customers configure their devices by themselves. The wizard is intuitive and two-steps process: pretty simple.
After performing the ADD function, APNSETTING automatically triggers the device configuration according to our knowledgebase most reliable method: OMA-CP, iOS profile or Setup Guide.
The Contact-Center is provided with a efficient tool to configure Customers devices quickly and without cumbersome steps. Reduce your customer care calls duration and save costs!
Keep track in real-time of statistic configurations your customers and Customer Care are performing. Manage your dependants and invoces in an easy way.
Integrate APNSETTING with your IT infrastructure to automate the Customer Onboarding and provide a fancy User Experience and increasing engagement and loyalty.
APNSETTING provides an Application Programming Interface (API) capable to perform several levels of integration in the IVR, CRM or on CDR. The API may make use of certain parameters as IMEI to improve configuration success and IMSI to secure the config reception.
Trigger automatic APN settings from your SMSC enabling Short Message configuration requests.
Whenever the automatic APN settings is launched from the Contact Center, the process is pretty simple: just select the device Operating System, put in the customer phone number and go!
APNSETTING provides web wizards to simplify the APN settings configuration for the users by their own.
The APN settings webs are design responsive to be smoothly accessed from any kind of device. The User Experience of the solution is optimize to success.
Web Wizards optimized for Contact Center Operators. Every saved minute in supporting your customer impacts directly in cutting off the Customer Care costs.
Whenever the automatic APN settings is launched from the Contact Center, the process is pretty simple: just select the device Operating System, put in the customer phone number and go!
